Refund Policy

Refund Window

You may request a refund within 10 days of your purchase date. After this period, all sales are considered final.

Eligibility

To be eligible for a refund, the following conditions must be met:

• Your credits must remain unused — if a significant portion of your purchased credits have already been consumed for AI video or image generation, the refund request may be denied or partially adjusted.
• Subscription plans that have been actively used beyond the initial purchase are not eligible for a full refund.

How to Request a Refund

To initiate a refund, please send an email to support@pvid.app with the following information:

• The email address associated with your account
• Your reason for requesting the refund
• The date of purchase

Processing

• We will review your request within 5 business days of receiving it.
• Approved refunds will be processed through the original payment method.
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

Non-Refundable Items

The following are not eligible for refunds:

• Credits that have already been consumed for video or image generation
• Subscription time that has already elapsed
• Promotional or bonus credits received for free

Contact Us

If you have any questions about this refund policy, please contact us at:

Email: support@pvid.app Website: pvid.app

Last updated: March 22, 2026